Is your contact information current?
Did you change your surname? Is your physical address different? Are you using a cellphone instead of a landline? Maybe you are using a new email address?
If it’s been a while, it might be time to review that information. When you opened your my529 account, you provided information like name, address, phone number and beneficiary information.
It’s important to keep accurate and updated contact information on file at my529. You can easily review and update your contact information by logging in to your account at my529.org. You may mail an Account Information Change form (Form 500) to the my529 offices. The form is available for printing at my529.org.
If you prefer to get all my529 correspondences through email, you can opt in to digital mailings through your online account.